Returns & Refunds Policy

At Elfoso.store, your satisfaction is our priority. If you’re not completely happy with your purchase, we’ve made our return and refund process simple, transparent, and customer-friendly.

1. Return Eligibility

1.1 Return Request & Process

  • All return requests must be made within 30 days of receiving your order.

  • Requests submitted after 30 days cannot be accepted.

  • Once approved, we’ll email you a prepaid return shipping label to make the process hassle-free.

1.2 Condition of Returned Items

To qualify for a return, items must be:

  • Unused and unwashed

  • In their original packaging

  • With all original tags attached

❌ Products that are worn, altered, or damaged due to misuse are not eligible for return.

1.3 Non-Returnable Products

The following items are not eligible for returns:

  • Personal hygiene or care products

  • Final sale items

  • Customized or personalized goods

  • 1.4 Return Shipping Charges

  • Return shipping is free for all eligible items.

  • No hidden return fees apply.

2. Refund Process

  • Once we receive and inspect your returned item, your refund will be issued within 10 business days to your original payment method.

  • You’ll also receive an email confirmation once your refund has been processed.

3. Delayed or Missing Refunds

If you don’t see your refund after 10 business days:

  1. Check with your bank or payment provider.

  2. Contact your credit card issuer for updates.

  3. If you still need help, email us at support@elfoso.store.

4. Damaged or Defective Items

If your order arrives damaged or defective, please notify us within 24 hours of delivery.

  • Email us photos of the issue along with your order number at support@elfoso.store.

  • We’ll assist with a replacement, refund, or exchange based on your preference.

5. Exchange Policy

We gladly accept exchanges!

  • If you’d like to swap an item or simply change your mind, submit an exchange request.

  • Our support team will guide you through the next steps.

6. Contact Information

Business Name: Elfoso LLC
Phone: +1 (510) 898-1499
Email: support@elfoso.store
Address: 843C Gilman St, Berkeley, California 94710, United States
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (PST)